Commercial Cleaning Services Solutions for Your Business
Customized Commercial Janitoral Services Solutions
CleanNet USA® brings superior franchise commercial cleaning services to national accounts, multi-location enterprises, and small businesses. For large and small clients alike, CleanNet® sets advanced standards for quality processes, safety, and green cleaning.
Since 1987, CleanNet USA® franchisees have served clients by exceeding cleaning standards and expectations. Today, the franchisees in the CleanNet USA® network successfully clean more than 160 million square feet across more than 35,000 facilities nationwide.
By leveraging a national network of regional offices, the CleanNet USA® system marshals the combined skills of thousands of independent franchise owners to deliver commercial cleaning services to diverse industries, businesses, and organizations.
Quality Service for You and Your Facility
Highly trained cleaners are committed to you and your facility. Standard services include:
- General property cleaning, including offices, lobbies, and public areas
- Detailed elevator cleaning, including tracks, walls, and switches
- Maintenance for resilient and non-resilient flooring, including:
- Stripping, waxing and buffing floors
- Hardwood floors maintenance
- Carpet cleaning and shampooing
- Interior and exterior window cleaning
- Bathroom cleaning, disinfecting and provisioning
- Recycling services
- Uniformed day porter services
- Construction cleanup services
Flexible to Fit Your Schedule
The CleanNet USA® system can adapt to any cleaning specifications and schedule. We realize schedules vary depending on the type of facility you manage and the hours of operation of your business or office. Your cleaning services can be scheduled from one day to seven days a week, and during any hour of the day.
Additional Services for Your Facility
CleanNet USA® can help your business operations and facility maintenance in other ways. In addition to commercial cleaning in selected markets, the CleanNet® network of franchise operations provides a total range of facility services:
- Security personnel
- Handyman services
- Snow removal
- Pest control
To request a cleaning service proposal or additional information, please contact us today by calling 800-735-8838 or filling out this brief request for proposal form.
Communication, Monitoring & Feedback
CleanNet USA® and its franchise operators make it our business to provide outstanding customer communications. We listen well so we can address your needs better.
Constant communication and follow-through ensure your facility needs are met. Log books are kept on premises for daily instructions and any special reporting needs. Cleaning crews, account managers, and quality assurance personnel are accessible by mobile phone.
CleanNet provides a 24/7 help desk for emergency response. Account managers utilize monthly customer surveys, computer monitoring, and regular site inspections to ensure your continued satisfaction.
Trained Cleaning Experts
Every franchisee in the CleanNet USA® network receives extensive training and support in state-of-the-art cleaning processes and safety. Your facility is safe in the hands of skilled, trained, and thoroughly vetted operators.
CleanNet USA® franchisees are rigorously trained to service your facility, which includes any customization cleaning solutions. CleanNet’s specialized training program includes step-by-step procedures, classroom training, and supervised on-the-job training. Upon completion of the training and passing of the required test, franchisees receive a certificate of completion for:
- General training
- Green cleaning procedures
- Chemical selection, usage and handling
Specialized training covers:
- Accident prevention
- Green cleaning
- Manual floor maintenance
- Basic Restroom cleaning
- Ground rules for custodians
- OSHA mandates and review
- Blood-borne pathogens
- High-speed floor maintenance
- Quality control
- Carpet cleaning methods
- Interior office cleaning
- Resilient and non-resilient floors
- Chemical handling
- Safety procedures for custodians
- Daily floor maintenance
- Machine floor maintenance
- Stripping and finishing floors
Training continues throughout the career of each franchisee with company-sponsored classes and seminars, updates on the latest techniques, and a quarterly newsletter for news on cleaning methods, chemicals, technology, management programs, and site inspections. Franchisees attend ongoing safety awareness programs, briefings on emergency procedures, MSDS sheets, and OSHA requirements for safety in the workplace.
Insured and Bonded Cleaning Company
CleanNet USA® franchise operators are insured and bonded. They follow established rules and standard practices for your safety and are insured against employee accidents, crime, and liability.
Security for Your Well-Being
CleanNet USA® performs background checks on all of our franchise operators. We maintain a carefully selected and highly motivated franchisee network of operators with extensive commercial cleaning backgrounds.
Tiered Communication Ensures Access and Response
CleanNet USA® and its franchise operators provide outstanding customer communications, so your needs are always addressed. Here are some of the tools we use:
Log Books for Daily Cleaning Instructions
As part of the CleanNet USA® system, your franchise operator will keep a log book at your site to encourage daily communication between you and your CleanNet® professional. Simply write any special requirements or other notes of interest for the franchise cleaning crew to attend to, and it will be performed that evening. The crew can use the log book to note any unusual conditions they have observed at your facility, such as doors left unlocked or lights left on. The log book is reviewed and signed each night.
The CleanNet USA® franchise crew members are required to report any damage, breakage, plumbing problems, or maintenance needs immediately to the franchise operator. If this occurs, a report will be entered in your log book.
Cell Phones for Cleaning Crews
All CleanNet USA® franchisee crews are equipped with cell phones so they can be reached 24 hours a day, seven days a week.
24-Hour Help Desk and Emergency Cleaning
CleanNet USA® maintains a 24/7 hotline for prompt response to special situations, and we guarantee a reply within 90 minutes, period.
In case of an emergency at your facility, our personnel will immediately contact your franchise owner and follow the emergency procedures you have prescribed for the facility. This centralized message center demonstrates our commitment to be as efficient and responsive as possible.
Regular Customer Feedback
Each month we e-mail you a satisfaction survey to complete so you can rate your franchisee’s performance. Your input increases our awareness of your satisfaction, allowing us to address any additional services or concerns right away.
Continuous Quality Control Ensures Your Satisfaction
Our reporting and franchisee performance monitoring tools and processes ensure ongoing high-quality commercial cleaning service.
CleanNet USA® is one of the few companies in the industry that uses internally developed software to monitor quality levels for customers. Custom software with built-in computer driven controls allows us to monitor and respond to any deficiencies. CleanNet® resolves your concerns quickly and follows up with inspections and retraining of the franchisee performing the task to prevent recurrence.
Regular Site Inspections
Every facility receives a regular inspection from one of our quality assurance representatives. A written quality control report is created for areas requiring improvement. This report is reviewed with the franchise operator and onsite supervisor. Any deficiencies are rectified immediately. Final reports are recorded for future tracking in our proprietary software system.
CleanNet USA’s regional directors and area operators receive daily inspection reports indicating sites visited, customer satisfaction, issues needing attention, and the training needed to rectify them. Further, the system assigns dates to re-inspect the site to ensure the franchise operator has achieved a permanent improvement.
To request a cleaning service proposal or additional information, please contact us today by calling 800.735.8838 or filling out this brief request for proposal form.