Steve Tessier, Senior VP
CleanNet USA










Quality Assurance


The CleanNet USA Commitment Is What Sets Our Program Apart


Quality Standards and Communication


With the CleanNet USA System, you get outstanding quality assurance and customer communication. Our Program's tools and techniques include:



Computer Monitoring


CleanNet USA is one of the very few companies in the industry that uses internally developed software programs to monitor quality levels for customers at customer sites. Custom software with built-in computer driven controls are tools that allow us to monitor any deficiencies and respond in an appropriate manner, not only resolving the problem but also retraining the individuals performing the task to prevent it from recurring in the future.



Daily Use of Log Books


As part of the CleanNet USA System, your CleanNet USA franchise operator will keep a log book at your site, where you may leave instructions for the CleanNet USA franchisee and his/her crew and where that crew can pass important information to you about unusual conditions they have observed in your facility (for example, doors left unlocked or lights left on). We encourage you to communicate whenever you wish with the crew. Our log book is reviewed and signed each night by the franchise operator or their supervisor.



Damage Reports


The CleanNet USA's cleaning crew members are required to report any damage, breakage, plumbing problems, or maintenance needs immediately to the franchise operator. If this occurs, a report will be entered in your log book.



Regular Site Inspections


We certainly don't depend on our clients to monitor the cleaning services. Every facility receives a regular inspection from one of our Quality Assurance Representatives. A written quality control report is created for areas requiring improvement. This report is reviewed with the franchise operator and its onsite supervisor. All deficiencies are rectified immediately. Final reports are submitted and recorded for future tracking in CleanNet USA's proprietary software system.



CleanNet USA's regional directors receive daily inspection reports, indicating sites visited, problems encountered and steps taken to correct them. Furthermore, various dates are assigned by the system to reinspect the site to ensure a permanent improvement has been achieved by the franchise operator.



Periodic Telephone Surveys


CleanNet USA's regional office contacts each customer periodically by telephone to ensure satisfaction with the work performed and supervised by the franchise operator assigned to each location.



Quarterly Rating Cards


Each quarter we mail you a rating card to fill out and return, so that you can rate your franchisee's services and tell us if anything needs improvement.



Cell Phones


All CleanNet USA franchisee crews are equipped with cell phones so that they can be reached 24 hours a day, 7 days a week.



Emergency Hotline


We maintain a telephone hotline for prompt response in special situations and emergencies. In case of an emergency at your facility, our personnel will immediately contact the person you have designated and follow the emergency procedures you have prescribed for the office or building.



"CleanNet USA's
reliable team of cleaners consistently performs to the high standards of our firm.
We expect a lot and they delivered. I highly recommend their services"

Property Manager,
Miami, Florida