Quality Control

No company exceeds CleanNet's commitment to quality control!

High-level supervision and communication: CleanNet goes to great lengths to ensure outstanding quality control and customer communication. Our tools and techniques include:

Computer Monitoring: CleanNet is one of the very few companies in the industry that uses internally developed software programs to monitor quality levels at its sites. Custom software with built-in computer driven controls are tools that allow us to monitor any deficiencies and respond in an appropriate manner, not only resolving the problem but also retraining the individuals performing the task to prevent it from recurring in the future.

Daily Use of Log Books: We keep a log book at your site, where you may leave instructions for the CleanNet crew and where our crew can pass important information to you about unusual conditions they have observed in your facility (for example, doors left unlocked or lights left on). We encourage you to communicate whenever you wish with the crew we've assigned. Our log book is reviewed and signed each night by the person supervising your account.

Damage Reports: CleanNet's cleaning personnel are required to report any damage, breakage, plumbing problems, or maintenance needs immediately to their supervisor. If this occurs, the supervisor leaves a report in your log book.

Regular Site Inspections: We certainly don't depend on our clients to monitor our services. Every facility receives a regular inspection from one of our Quality Control Area Managers. A written quality control report is created for areas requiring improvement. This report is reviewed with the supervisor and the on site cleaner. All deficiencies are rectified immediately. Final reports are submitted and recorded for future tracking in CleanNet's proprietary software system.

On a daily basis an inspection report is printed for review by CleanNet's regional director, indicating sites visited, problems encountered and steps taken to correct them. Furthermore, various dates are assigned by the system to reinspect the site to ensure a permanent improvement has been achieved.

Periodic Telephone Surveys: CleanNet's regional office contacts each customer periodically by telephone to ensure your satisfaction with our work.

Quarterly Rating Cards: Each quarter we mail you a rating card to fill out and return, so that you can rate our services and tell us if anything needs improvement.

Cell Phones: All CleanNet crews are equipped with cell phones so that they can be reached 24 hours a day, 7 days a week.

Emergency Hotline: We maintain a telephone hotline for prompt response in special situations and emergencies. In case of an emergency at your facility, our personnel will immediately contact the person you have designated and follow the emergency procedures you have prescribed for the office or building.

"CleanNet's reliable team of cleaners consistently performs to the high standards of our firm. We expect a lot and they delivered. I highly recommend their services "

-Property Manager, Miami, Florida